Refund Policy

Thank you for choosing Niellar. We are committed to delivering high-quality services and tools to support your business needs.

This Refund Policy outlines the terms under which refunds may or may not be granted for our services and subscriptions.

1. General Policy and Exceptions

    1.1. Niellar operates a strict no-refund policy for all subscription plans and one-time service fees, including, but not limited to, promotional tools, platform access, and listing enhancements.

    1.2. Refunds will not be issued under the following circumstances:

        a. Lack of response or non-performance by another user on the platform;

        b. Disputes or transaction issues between buyers and sellers (Niellar is not a party, intermediary, or agent in any transaction. Any disputes must be resolved directly between the parties involved);

        c. User’s change of mind after purchase; and

        d. Use of Niellar services in any form, including:

        i. Accessing supplier contact details;

        ii. Communicating with users via the platform; and

        iii. Using search or listing functions Even if results do not meet expectations.

2. Blocked or Deactivated Accounts

Accounts suspended or terminated due to violations of Niellar’s General Terms and Conditions, or any other policy are not eligible for refunds. This includes cases involving:

    a. Misuse of the platform;

    b. Fraudulent behaviour; and

    c. Breach of contract or conduct policies.

    3. Contacting Us

For questions or assistance related to refunds or account issues, please contact our support team through the Contact Us section of the Niellar website.

4. Policy Modifications

    4.1. Niellar reserves the right to update or modify this Refund Policy at any time. Changes will take effect upon being posted on our official website.

    4.2. By purchasing or subscribing to Niellar’s services, you confirm that you have read, understood, and agreed to the terms outlined in this Refund Policy.

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