Privacy Policy

Niellar, operated by Niellar Trading and Logistics, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the “Platform”).

By using Niellar, you agree to the terms of this Privacy Policy.

1. Who We Are

Niellar Trading and Logistics is a company registered in the Republic of Ghana. We operate Niellar as a global platform for wholesale and retail trade, serving both B2B and B2C users.

2. Information We Collect

We may collect and process the following types of personal data:

    a. Information You Provide to Us

        i. Name, date of birth, company name, and contact information (email, phone number, address)

        ii. Account login credentials

        iii. Business details (registration number, VAT ID, etc.)

        iv. Content you submit (inquiries, listings, reviews, messages)

    b. Information We Collect Automatically

        i. IP address and browser type

        ii. Device information

        iii. Access times and usage patterns

        iv. Cookies and tracking technologies (see our Cookie Policy)

    c. Information from Third Parties

        i. Identity verification or KYC data

        ii. Public business directories or regulatory sources

        iii. Payment or transaction data from processors

 3. How We Use Your Information

We process your personal data for the following purposes:

        i. To register and manage your account

        ii. To enable transactions and communication between users

        iii. To provide customer support and respond to inquiries

        iv. To send notifications, updates, and marketing communications

        v. To prevent fraud and enforce our General Terms and Conditions

        vi. To comply with legal obligations and regulatory requirements

        vii. To analyse usage and improve our platform functionality

4. Legal Basis for Processing

We only process your personal data where we have a legal basis to do so, such as:

    a. Your consent

    b. The performance of a contract with you

    c. Our legitimate interests (e.g. fraud prevention, marketing, analytics)

    d. Compliance with legal obligations

5. How We Share Your Information

We may share your data with:

    a. Other users to facilitate transactions (e.g. sellers receiving buyer inquiries)

    b. Third-party service providers (e.g. IT, hosting, payment processors, logistics partners)

    c. Government authorities or regulators where required by law

    d. Affiliates and subsidiaries of Niellar Trading and Logistics

    e. Third parties in connection with a business transfer or sale

    f.We do not sell your personal data.

6. International Data Transfers

Because Niellar operates globally, your data may be processed in countries outside your own. Where required, we implement safeguards (such as standard contractual clauses) to ensure your data is protected in accordance with applicable laws.

7. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data, including:

    a. Encryption

    b. Secure hosting environments

    c. Access controls and authentication

    d. Regular security audits

8. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, or as required by law. When no longer needed, data is securely deleted or anonymised.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

    a. Access your personal data

    b. Correct inaccurate or incomplete data

    c. Delete your personal data

    d. Restrict or object to processing

    e. Withdraw your consent at any time

    f. Request data portability

    g. Lodge a complaint with a data protection authority

To exercise these rights, please contact us at xxx@niellar.com.

10. Children’s Privacy

Niellar is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: Email: xxx@niellar.com

Effective Date: xxx Last Updated: xxx